FAQs

Can I be sure that an item sent to a business will not arrive on a Saturday?

Yes, the items will arrive no later than the Friday for the week they are shipped.

Is FromTheFarm.com a publicly traded company?

No. FromTheFarm.com is a private-owned business.

Can I pay for my order with a credit card?

Yes, FromTheFarm accepts most major credit cards and Pay Pal.

What is FromTheFarm.com’s lead-time to place an order?

Lead-time varies by market; however, 24 hours is the typical advance notice required.  Check the Shipping Note section for each product after clicking 'view details' for product-specific information.

What if I do not receive my order confirmation via email?

Once your order is successfully placed in our system, a confirmation will be sent to the e-mail address provided with your order. If you do not receive your order confirmation, there could be a delay due to Internet traffic or you may have provided the incorrect email address. If you require additional assistance, please submit your inquiry by using the "Contact Us" on the From the Farm home page. A Customer Service Representative will respond to your inquiry through email and provide a copy of your confirmation.

What happens after I place my order?

When your order is placed on our web site, you will see a "Thank You" page, which will have an online order number, which will serve as a confirmation that your order has been successfully placed in our system. Once your order is shipped, a confirmation will also be sent to the e-mail address provided with your order which will include the tracking number and will indicate the shipping carrier used to complete your delivery.

How can I cancel my order?

If your order has been processed and already left the grower's facility we are NOT able to cancel the order, because it is no longer in our possession. You may cancel your order at any time as long as it has not been shipped.

What are your company guarantees?

FromTheFarm.com offers a 100% customer satisfaction guarantee.  Refunds or replacements will only be given if your order comes damaged or your product does not meet customer satisfaction. Claims must be made within 1 day of receipt of package. All packaging should be kept in case the shipping company needs to inspect the package. Orders sent to a wrong or incomplete address are not guaranteed. Additional fees will apply to fix and forward the package to the correct address.

Once a delivery attempt has been made, it is the responsibility of customer to make sure the package is accepted. We do not guarantee delivery will be made if there is no one home to accept a package or if the shipping company is unable to deliver a package, as some packages require a signature.

Will FromTheFarm.com charge Sales Tax on my order?

Many items sold on FromTheFarm.com are not taxable. However those items which require us to charge sales tax by law are taxed.

What are the terms for the newsletter sign-up discount code?

Eligible email addresses are those who have signed up for our newsletter with a valid email address. The discount code will be emailed to the provided email address upon submission. The discount is for 10% off a single FromTheFarm.com order, good for one use only. The code is valid only for customers who have subscribed to the FromTheFarm.com newsletter. No purchase necessary to receive discount code.